Terms and Conditions

Thank you for visiting our website. Please read through our terms and conditions below. You may print and save a copy for your reference.

This website is owned and operated by:

Dr. Natural Solutions Inc.

1711 Cudaback Ave. #6839

Niagara Falls, NY 14303

Toll-free: 1-844-SCABIES (722-2437)

Fax: 1-844-722-2437

Email: support@drscabies.ca

Web: www.drscabies.ca  

Payment

We accept all major credit cards and PayPal via the secure payment gateways. You will be asked to confirm your details before proceeding to the payment page. If you need to make changes following the completion of payment contact our Support team. See Contact Us page.

Customer Support

We can be contacted by phone, email, live chat and fax during our business hours from Monday to Saturday 9:00 am to 6:00 pm EST. Any messages received beyond office hours will be answered as soon as possible when we resume.

Prices

The cost of each Dr. Scabies® products. The price also includes Shipping fees. The merchandise cost and shipping fees are subject to change.

Quality Assurance

The manufacturers of the Dr. Scabies® products we carry are all GMP-compliant in terms of manufacturing facilities and operations. We ensure that the Dr. Scabies® formula is consistent in every finished product.

Delivery

Our goal is to send out your order(s) as soon as practically possible when they come in. You are entitled to be refunded or credited if we fail to deliver on time. For more information on Shipping Rules and Restrictions, see available Shipping Information below. If we cannot deliver the product you order, for any reason, we will contact you and give you the option to cancel and receive a refund or accept a substitute item.

In-Stock Items

Most orders for in-stock items begin the order process as soon as the online purchase is completed within the cutoff time. Your in-stock item will be shipped once the item is located, your payment is approved and the receiving address is verified. After your order leaves our warehouse, delivery times vary according to the shipping method you selected during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Backordered or Advanced Sale Item

Backordered or advanced sale items are items that are not yet in stock, but available for advanced purchase on our site. A backordered item is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via email. Expected shipment time (for example, "advanced sale: buy now for shipping in 4-6 weeks") is indicated on the product detail page. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Available Shipping Options

Please refer to the following shipping options below. Each shipping option has its own restrictions and charges that will be applied to your order. Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method to express or overnight, your order must be received and clear credit authorization by 12:00 pm (noon) Eastern time or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.  Express orders entered by 5:00 PM EST will ship next day. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season. 

 

DESTINATION

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

USA & AUSTRALIA

Standard Shipping

7-10 business days

$9.95

 

Express Shipping

3-5 business days

$24.95

 

Overnight Shipping

24-48 hours

$39.50

CANADA

Standard Shipping

7-10 business days

$19.95

 

Express Shipping

4-7 business days

$24.95

OTHER COUNTRIES

International Standard Delivery

7-10 business days

$24.95

 

International Express Delivery

 

4-6 business days

$ 39.50

 

Cancellations

Dr. Scabies® also protects both the company and consumers. This will encourage you to have confidence in buying online. All our customers are entitled to 100% Money-back Guarantee; your satisfaction is our no.1 priority. We will provide a refund for the product within 30 days of purchase. As much as possible, you must return the item/s, unopened or at least in its original packaging to us to the address given on the Returns and Exchanges page.

For cancellations of orders, orders cannot be cancelled if the warehouse has shipped it and are en route to destination. The customer will pay the costs of returning the item/s to us if the order has been received (by Recorded delivery post). If the goods are faulty, we will fully refund your money or offer a replacement and we will pay the cost of returning the product to us.

You have a statutory duty of care for all goods while in your possession and you must take reasonable care when returning goods. Non-compliance to our requirements may affect your right to cancel and a refund. 

ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.

Return Policy

Customer must pay for shipping cost of all returned products, except when it is an error in manufacturing, shipping, packing or customer service.

All Returns must be acknowledged by Shipping and Billing Department. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.

Products purchased through Dr. Scabies® under warranty may be returned for replacement or full/partial credit by following these steps:  

 

  1. Fill up the Returns Form or Contact Dr. Scabies® Customer Service Dept. at 1-844-SCABIES (722-2437) option 2 to obtain a Return Merchandise Authorization (RMA).  
  2. Return the authorized item(s) per shipping instructions.  Each returned item MUST be independently listed on this form.  
  3. RMA can be obtained by logging on to your account or by contacting our Customer Service dept. 1-844-SCABIES (722-2437)
  4. For all merchandise returned to Dr. Scabies® shipping costs will be deducted from the credit or refund.

Complaints

If you have a complaint of any kind, please contact us.

General Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by manufacturer of Dr. Scabies®. We keep all our site information correct and up to date. However, this does not mean we make any representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

We will not be held liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Dr. Scabies® takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 

Protection of Privacy

We will have your name, delivery details, address and telephone numbers and again, these will not be disclosed to any third party. No credit card details will be stored by us whether payments are made via PayPal or other merchant we use to process payments. We will also email you after your order to ask if you would like to be added to our address list and we will not add you without your permission.

Exceptions

Nothing in this disclaimer notice shall serve to limit or exclude any liability for death or personal injury arising from Dr. Scabies®   negligence, or for fraud, or for anything else which it would not be lawful for Dr. Scabies®   to exclude.

Use of this Website

By using this website you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you do not agree that they are reasonable.

If any of the content of this disclaimer notice is found to be illegal, invalid or unenforceable under the applicable law, that will have no bearing on the enforceability of the rest of the disclaimer notice and the illegal, invalid or unenforceable part shall be amended to the minimum extent necessary to make it legal, valid and enforceable.

All material on this website, including text and images, is protected by copyright law and such copyright is owned by Dr. Scabies®   unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, distributed, broadcast or transmitted in any way without the copyright owner’s consent, except for your own personal, non-commercial use.

Prior written consent of the copyright owner must be obtained for any other use of material. Copyright of all images on this site remains with the artist or copyright owner at all times. No part of this site may be distributed or copied for any commercial purpose or financial gain.

All intellectual property rights in relation to this website are reserved and owned by Dr. Scabies® 

Law and Jurisdiction

This disclaimer notice shall be interpreted and governed by laws of New York, USA and any disputes in relation to it are subject to the jurisdiction of the courts in New York.

We reserve the right to update these terms and conditions and our pricing from time to time. All purchases are subject to these Terms and Conditions so please read them carefully each time you place an order.

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The material contained on this website (www.DrScabies.ca), including information on natural remedies, homeopathy, and alternative medicine, is for informational purposes only. It is not intended as a substitute for medical professional help or advice but is to be used only as an aid in understanding current knowledge about homeopathy and scabies. Health care professionals should always be consulted for any health problem or medical condition. The active ingredients of Dr. Scabies Treatment formulas are officially monographed in the "Homeopathic Pharmacopoeia of The United States.

The active ingredients of Dr. Scabies Treatment formulas are officially monographed in the "Homeopathic Pharmacopoeia of The United States."